We have over 4 years of experience in working with B2C chat and we have seen the future. In China, the messaging-app WeChat is used by hundreds of millions of people everyday to interact with businesses. Channels like WhatsApp and Facebook Messenger offer a great opportunity for companies to fully service their customers and build long-lasting relationships.
Of course, offering personal service through chat can be very costly when done on a large scale. The challenge is reducing costs by automating chat, without ever losing that personal human touch.
We help you get chat right, giving personal attention to all your customers, enhancing customer experience, while simultaneously reducing costs.